Jenna Lombardo on Research Ops in the Age of Lean Teams
Watch our AMA with Jenna L who supports Research Operations at Slack (a Salesforce company). We dig into how research ops teams actually get built and run, from two-person teams to enterprise-scale operations, and what changes when you move between them.
During this AMA, we cover:
- 🏗️ How org structure changes what a research ops person does day to day
- 📉 Why large, specialized research ops teams have become rare, and what it's like being part of one anyway
- 🔧 What it takes to build a recruitment function from scratch, including lessons from Credit Karma/Intuit and Workday.
- 🤖 Where automation belongs in research ops, and where a human still needs to stay in the loop
- 🙋♀️ Your questions, answered live!
Whether you're building out a research ops function for the first time, running a lean team that's covering more and more ground, or figuring out what to automate and what to protect, this AMA will give you a real look at how it gets done.
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