Scaling democratized research: A live chat with Research Ops leaders from Elsevier & SmartBear

How do you open up research without losing control? These three ReOps pros figured it out.

At Gather & Growth 2025 in New York City, Research Ops leaders Lauren Galanter (Elsevier), Deeptha Subramanian (SmartBear), and Crystal Kubitsky (Rally) shared the systems, processes, and lessons they've learned from scaling democratized research safely. This is the honest conversation about what it takes to trust more people with more access.

Key takeaways:

• How to build research access without sacrificing governance or quality
• Training non-researchers to work within guardrails that actually protect participants
• Lessons from building democratization programs at companies with very different needs
• How to know when your democratization program is working — and when it isn't
• And more!

A grounded, real-world look at democratization done right. Watch now!