Security and Data Policy
Information Security Program
Rally has an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Our organization undergoes independent third-party assessments to test our security and compliance controls.
Third-Party Penetration Testing
Rally conducts annual independent third-party penetration testing to ensure the security of our services, your data, and your customer's data.
Roles and Responsibilities
Roles and responsibilities related to our Information Security Program and the protection of your data and your customer's data are well defined and documented. Our team is required to review and accept all of the security policies.
Security Awareness Training
Rally employees are required to go through employee security awareness training annually. These trainings cover industry best practices and information security topics such as phishing and password management.
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
We perform background checks on all new employees and contractors in accordance with local laws.
Cloud Infrastructure Security
All of our services and databases are hosted on Heroku. They employ a robust security program with multiple certifications. For more information on our provider's security processes, please visit Heroku Security.
Data Hosting Security
All of our customer data is hosted on Heroku Postgres databases. Customer data is stored in separate access-controlled databases per application. Each database requires a unique username and password that is only valid for that specific database and is unique to Rally's application. Please see Heroku's Security page for more information.
Encryption at Rest
All databases are encrypted at rest with AES-256, block-level storage encryption.
Encryption in Transit
All data in-transit is secured using TLS/SSL only. Rally uses HTTPS for our web app and SSL database connections to protect sensitive data transmitted to and from applications.
We perform frequent vulnerability scanning on our services and actively monitor for threats like OWASP Top Ten vulnerabilities.
Logging and Monitoring
We actively monitor, alert and log our cloud services in production.
Business Continuity and Disaster Recovery
We use Heroku's backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Rally has a formal Information Security Policy and Incident Response Plan. Our process for handling information security events includes escalation procedures, rapid mitigation and communication.
Permissions and Authentication
Access to our cloud infrastructure, databases, and other sensitive services are limited to authorized employees who require access in order to do their job.
Where available, we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
Least Privilege Access Control
We follow the principle of least privilege with respect to identity and access management.
Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems.
All team members are required to adhere to a minimum set of password requirements and complexity for access.
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
Vendor and Risk Management
Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact firstname.lastname@example.org.